If you see something other than one of the screens or messages above, make sure that you entered the correct web address in your web browser. ![]() Google Chrome can’t display the webpage because your computer isn’t connected to the Internet.” Google Chrome. “Unable to connect to the Internet.“Page cannot be displayed” or “You are not connected to a network.” If your computer is not connected to the Internet, you might see one of the following error messages: When you try to visit on a computer that is not connected to your NETGEAR range extender, you see the following error screen: When you visit on a computer that is connected to your NETGEAR range extender, you see this screen: Your computer must be either physically connected by Ethernet or wirelessly connected to your NETGEAR range extender to access this web address. ![]() It is a local web address used to open the settings (genie or Smart Wizard) of a NETGEAR wireless range extender. This can occur because is not a regular Internet website. You can check if the firmware version loaded on your router on the top-right corner of the page is now updated.When you try to access the website to set up your wireless extender, you might receive an error message or be unable to connect to the site. Once the router is ready, you will be redirected to the NETGEAR genie settings page. Once the upload process is complete, the router will automatically reboot.The router will now download the new firmware and it will proceed with uploading the firmware once the it is finished with the download process.After it is done, it will show you the details of the new firmware. The router will now attempt to connect to the NETGEAR servers to gather the information about the new firmware.After logging in to the router settings page, click on the " A router firmware update is available" message on the page to initiate the update process. ![]() It will also automatically open a web browser that will show you the router login page. After hitting Next, the genie will say that the firmware check is completed and it will provide the instructions on how to manually update the firmware.Click here to get it." will redirect you on the same firmware information page. Note: Clicking on the message " A new firmware upgrade is available. If the genie detects a new firmware for your router, it will show you the information about it.Note: If there is no firmware update available for your router, this message will show up stating that you have the latest firmware. After clicking on the Router Update tab, hit the Next button to check for firmware availability.Click on the arrows on the top-right corner to see the tab for Router Update. After logging in, you will be redirected to the Wireless Settings of your router.You can perform a factory reset by following the steps on this. ![]() Otherwise, a factory reset is needed to restore the router to factory defaults. Please try other passwords that you might have changed to. If the default password is not working, you might have changed the password to access the configuration page. The default username is admin while password is the default password. Note: The username and password is case sensitive.
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